Last updated: 11/13/2025
1. Introduction
This Privacy Policy describes how Filip’s Gourmet Dining (“we”, “our”, or “us”) collects, uses, and protects personal information from clients, website visitors, and other individuals in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.
We are committed to safeguarding your privacy and ensuring that your personal data is protected and handled responsibly.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact information – name, email address, phone number, and address
- Booking details – date, location, and nature of your event or service
- Payment information – invoicing details and transaction records (we do not store card details)
- Dietary preferences or restrictions – to personalize menus and services
- Communication data – emails, messages, or other correspondence
- Website usage data – if applicable, information collected through cookies and analytics tools
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to inquiries and manage bookings
- To plan, prepare, and deliver private chef services
- To send invoices and process payments
- To communicate about your service or follow-up requests
- To comply with legal or tax obligations
- To improve our services and website
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract – to provide services you request
- Legal obligations – to comply with Croatian tax and accounting laws
- Legitimate interests – to operate and improve our business
- Consent – when you voluntarily share information (e.g., dietary preferences)
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share data only with trusted third parties when necessary, such as:
- Payment processors and banks
- Accountants or tax authorities (for legal compliance)
- Technology providers (e.g., website hosting, email)
All third parties are required to process your data securely and in accordance with the GDPR.
6. Data Retention
We keep personal data only as long as necessary to fulfill the purposes outlined above, including for legal, accounting, or reporting requirements. Typically:
- Client booking and billing data – up to 10 years (as required by Croatian law)
- Communication and inquiry data – up to 2 years
- Marketing consent data – until you withdraw your consent
7. Your Rights
You have the following rights regarding your personal data:
- Access your personal information
- Request correction or deletion
- Withdraw consent at any time
- Object to processing or request data portability
- File a complaint with the Croatian Personal Data Protection Agency (AZOP)
To exercise your rights, please contact us at:
filipsgourmetdining@gmail.com
+385 95 778 8521
8. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
9. Cookies (if applicable)
If you operate a website, it may use cookies to analyze traffic or enhance user experience. You can adjust cookie preferences through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “last updated” date shown above.
11. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Filip Pandžić / Filip’s Gourmet Dining
filipsgourmetdining@gmail.com
+385 95 778 8521
